Tech Mahindra is hiring for Associate – Chat Support/ Executive/ Analyst | Apply Now!
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If you're seeking a rewarding career in the field of customer support, Tech Mahindra has exciting opportunities for you! Tech Mahindra is currently hiring for the positions of Associate – Chat Support/ Executive/ Analyst across India. Whether you're a fresh graduate or an experienced professional, this article will provide you with all the information you need to know about the job openings, qualifications, key responsibilities, and how to apply. Read on to learn more!
Outline:
- Introduction to Tech Mahindra and its mission
- Job description and qualifications
- Key responsibilities for each role
- Eligibility criteria for applicants
- Preferred skills for the roles
- About Tech Mahindra and its global presence
- How to apply for the positions
- Conclusion
- FAQs
Introduction to Tech Mahindra is hiring Associate and its mission
Tech Mahindra is a leading global information technology company that aims to deliver innovative and customer-centric experiences. With a focus on creating sustainable businesses and bringing about lasting change in communities, Tech Mahindra strives to be future-ready and create value. The company has a strong presence across 90 countries, serving 1297 global customers, including Fortune 500 companies. Tech Mahindra leverages next-generation technologies, such as 5G, blockchain, quantum computing, cybersecurity, and artificial intelligence, to enable end-to-end digital transformation.
Job description and qualifications
Tech Mahindra is hiring Associate for the following positions:
Associate – Chat Support/ Executive/ Analyst:
- Qualifications: Any Graduate/ 12th Pass
- Batch: Any Batch
- Experience: Freshers & Experienced
- Location: Work From Office/ Work From Home
Executive – Fraud Analyst:
- Qualifications: Any Graduate/ 12th Pass
- Batch: Any Batch
- Experience: Freshers & Experienced
- Location: Work From Office/ Work From Home
Security Operations Center Analyst:
- Qualifications: Any Graduate/ 12th Pass
- Batch: Any Batch
- Experience: Freshers & Experienced
- Location: Work From Office/ Work From Home
Key responsibilities for Customer Service Associate – Chat Support
As a Customer Service Associate in the Chat Support role, your key responsibilities would include:
- Handling customer queries on Web Chat, E-mails, and Social Media.
- Educating current and potential customers about product and service information.
- Maintaining accurate customer records.
- Identifying and escalating priority issues to the Team Leader and Ops Team.
- Actively participating in team meetings.
Key responsibilities for Executive – Fraud Analyst
If you join as an Executive – Fraud Analyst, your key responsibilities would include:
- Conducting audits of employee reimbursement transactions.
- Discussing with vendors, associates, and partners during transaction audits.
- Demonstrating proficiency in English communication and presentation skills.
Key responsibilities for Security Operations Center Analyst
As a Security Operations Center Analyst, your key responsibilities would include:
- Implementing security controls in software solutions and designing security architectures.
- Gathering and analyzing customer requirements.
- Working on multi-vendor security technologies.
- Designing, implementing, and supporting security products for different customers.
- Ensuring compliance with client security standards and processes.
Eligibility criteria for applicants
To be eligible for these positions at Tech Mahindra, candidates should have completed their graduation or 12th grade. Both freshers and experienced professionals can apply for these roles. The positions are open to candidates from any batch.
Preferred skills for the roles
While not mandatory, the following skills and qualities are preferred for the respective roles:
- Ability to work well under pressure and with minimum supervision.
- Fast learner with the ability to work towards set targets.
- Time flexibility to work in rotational shifts, including holidays and weekends.
- Experience in QA audit (for experienced candidates).
- Proficiency in Microsoft tools.
- Analytical skills to analyze data and identify anomalies.
- Excellent communication skills.
About Tech Mahindra and its global presence
Tech Mahindra operates globally, with a presence in 90 countries. With over 152,000 professionals, the company is committed to leveraging next-generation technologies and delivering end-to-end digital transformation for its global customers. Tech Mahindra values sustainability, equality, and creating a positive impact in communities.- Tech Mahindra is hiring Associate
How to apply for the positions
To apply for the positions at Tech Mahindra is hiring Associate, follow these steps:
- Read through all the job details provided on this page.
- Scroll down and click on the "Apply Link" for the desired position.
- You will be redirected to the official website of Tech Mahindra.
- Fill in the application form with the required information.
- Double-check the accuracy of the provided details before submitting your application.
Conclusion
Tech Mahindra offers exciting career opportunities for individuals looking to work in customer support, fraud analysis, and security operations. The company's global presence, commitment to innovation, and focus on leveraging advanced technologies make it an ideal workplace for both fresh graduates and experienced professionals.
If you are looking for a dynamic and rewarding career, Tech Mahindra invites you to apply for the positions of Associate – Chat Support/ Executive/ Analyst and join them in creating a better future through digital transformation.
FAQs
1. What are the eligibility criteria for these positions? Candidates should have completed their graduation or 12th grade. Both freshers and experienced professionals are eligible to apply.
2. Are these positions work-from-home or office-based? Tech Mahindra provides the flexibility of both work-from-home and office-based options.
3. What are the preferred skills for these roles? Preferred skills include the ability to work under pressure, fast learning capabilities, time flexibility, experience in QA audit (for experienced candidates), proficiency in Microsoft tools, analytical skills, and excellent communication skills.
4. How can I apply for these positions? To apply, read through the job details, click on the appropriate "Apply Link" provided in the article, and complete the application process on the official Tech Mahindra website.
5. Can I apply for multiple positions? Yes, you can apply for multiple positions by clicking on the respective "Apply Link" for each role.
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