Binance Dispute Analyst handling customer disputes professionally
Introduction:-Binance Dispute Analyst
Hey are you interested in the world of blockchain and cryptocurrencies? Binance Dispute Analyst , the leading blockchain and cryptocurrency infrastructure provider, is currently seeking talented individuals for the role of Dispute Analyst.
As a Dispute Analyst, you will play a crucial role in arbitrating customer disputes and maintaining a safe marketplace. In this blog post, we will provide you with all the necessary information about the job responsibilities, eligibility criteria, and how to apply for this position with Binance Dispute Analyst.
Job Description:
Company Name: Binance
Position: Dispute Analyst
Qualifications: Any Graduate
Batch: Any batch
Experience: 1+ years
Location: Work From Home
Key Responsibilities:
Customer Dispute Arbitration: As a Dispute Analyst, you will be at the frontlines of the P2P market, professionally arbitrating customer disputes. Your role will involve investigating trading activity and taking appropriate actions to ensure the safety of the marketplace and prevent fraudulent activity.
Customer Service and Product Improvement: You will contribute to achieving business goals and objectives related to customer service. Using customer insights and root cause analytics, you will identify areas for product improvements and present them to stakeholders. Your role will also involve acting as the voice of the customer across the organization.
Feedback and Coaching: You will provide feedback through 1:1 sessions, utilize personal development plans effectively, and offer coaching and development opportunities to enhance team performance.
Customer Experience Monitoring: You will oversee continuous customer and complainant surveys to gather timely information about customer experience. Learning from complaints will be shared within the organization and with relevant parties for further improvement.
Eligibility Criteria:
To be considered for the Dispute Analyst role at Binance Dispute Analyst, candidates must meet the following criteria:
Customer-Facing Experience: A minimum of 1 year of proven customer-facing experience or experience as a customer service representative is required.
Technical Aptitude: Strong ability to use IT for professional use and handle somewhat technical queries from customers.
Preferred Skills:
Communication Skills: Exceptional written communication skills and active listening ability are essential for effective customer interaction.
Language Proficiency: Fluency in English is a must, and candidates with multilingual capability will be given preference.
Time Management: Ability to multitask, prioritize, and control time effectively.
Blockchain and Cryptocurrency Knowledge: Knowledge of blockchain, cryptocurrencies, and P2P payments is a plus.
About the Company:
Binance company is the world's leading blockchain and cryptocurrency infrastructure provider. With a comprehensive financial product suite, including the largest digital asset exchange by volume, Binance is trusted by millions worldwide.
The platform is dedicated to increasing the freedom of money for users and offers a wide range of crypto products and services, including trading, finance, education, research, and more. - Binance Dispute Analyst
How to Apply:
- Read through all the job details provided on this page.
- Scroll down and click on the "Click Here" button to be redirected to the official website.
- Follow the provided apply link on the official website.
- Fill in the required details as per the application form in english.
- Double-check the information you've provided before submitting the application.
Conclusion:
Joining Binance Dispute Analyst presents an exciting opportunity to be part of the world's leading cryptocurrency exchange. With responsibilities encompassing customer dispute arbitration, customer service, and product improvement, you will contribute to maintaining a safe trading environment and enhancing the overall customer experience.
If you have the required qualifications and a passion for blockchain and cryptocurrencies, seize this opportunity by applying for the Dispute Analyst position and become a valuable member of the Binance team.
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